I’ve spent much of my career helping banks modernize their technology and deliver stronger customer experiences. Across all of that work, one truth keeps coming back. They can get the app right, the interface clean, and the transaction smooth, but still miss the mark with the customer. I remember sitting in a discovery session
What if your digital bank wasn’t just a service, but a living companion? Over six months, we designed a groundbreaking AI-powered financial product that aimed to reshape how customers engage with their money. Here are some key insights and takeaways from that journey. This was not another static banking app. It was envisioned as an
Excerpt of Crypto Enforcement Team Implemented by the FCA to Target Rogue Firms The Financial Conduct Authority (FCA) has officially formed a dedicated Crypto Enforcement Team to actively identify and eliminate rogue crypto firms operating without regulatory approval in the UK. This move comes amid increasing concerns about fraudulent schemes, money laundering, and misleading crypto
Investment in U.S. retail surpassed historical averages in the first half of this year, with properties being leased quickly and construction starts stumbling. Investment volumes surged 23% year-over-year to $28.5B in the first half of the year, exceeding the long-term historical average of $27.7B, according to JLL’s Retail Market Dynamics report. That $28.5B figure is well
For years, quantum computing has been the subject of conference panels, research papers and visionary talks. It has fascinated technologists and futurists alike, yet for many in financial services it still feels like tomorrow’s problem. That assumption is about to change. Quantum computing is moving at a pace that would surprise even its early champions.
In the fast-paced world of entrepreneurship, managing finances efficiently can be the difference between thriving and merely surviving. Fintech solutions are revolutionising how small and medium-sized enterprises (SMEs) handle their money, with features like seamless currency conversions, secure digital signing, and automated tax handling. These digital banking tools integrate advanced technology to simplify cash flow
🧭 Introduction: From Digital Efficiency to Intelligent Infrastructure We are entering the most transformative decade in financial services since the birth of digital banking. What began as a wave of mobile-first interfaces and API integrations is now evolving into something much deeper—AI-powered infrastructure that can learn, adapt, and reason. AI is no longer just a
General purpose AI tools like ChatGPT often require extensive training and fine-tuning to create reliably high-quality output for specialist and domain-specific tasks. And public models’ scopes are simultaneously limited to and diluted by training materials. Output is based on their range of unidentified training material so it may diverge from output that needs to
Reinforcing its commitment to customer convenience and innovation, Dubai Duty Free has signed a Memorandum of Understanding (MoU) with Crypto.com, a global leader in cryptocurrency services, to explore enabling crypto payment and develop collaborative initiatives. The MoU paves the way for exploring crypto payments at Dubai Duty Free both in-store and online, offering travelers more
Assessing vulnerability is one of the most pressing challenges facing local authorities today. Yet, many still rely on static indicators, such as postcode, benefit status, or historic income, that only paint part of the picture. These data points often miss the subtle, daily indicators of financial pressure. What’s often missing is a live view