June 30, 2025

customer experience

Banking

One-Tap Payments Finally Come to Open Banking

Wollette announces the upcoming launch of its revolutionary payment experience, set to go live in Q4 2025 LONDON, June 16, 2025–(BUSINESS WIRE)–Wollette, the British technology company redefining commerce, payments, and consumer engagement, today announces WollettePay – a bold new way to pay. Designed to combine the speed of one-tap checkout with the power of open

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Banking

Fintech Banking: Disrupting Traditional Finance

The banking sector is undergoing a transformative revolution largely driven by the rapid rise of financial technology, commonly known as fintech. Fintech companies leverage cutting-edge technologies, such as artificial intelligence, blockchain, cloud computing, and big data analytics, to offer innovative financial products and services. This digital disruption has challenged the traditional banking model, which has

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Investors

Can Southwest make investors and its most loyal customers happy?

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Just over one year into Tony Roach’s tenure as head of customer experience at Southwest, his priority remains the same: “We’re still at the trust game,” Roach said. The goal, however, has changed.

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