NASHVILLE, Tenn., August 26, 2025–(BUSINESS WIRE)–SUPERWISE, a leading provider of AI observability and model governance solutions, proudly announces its recognition as a Sample Vendor in AI Observability in Banking in the 2025 Gartner® Hype Cycle™ for Generative AI in Banking, published August 1, 2025.
We believe this recognition reflects SUPERWISE’s growing role in helping financial institutions operationalize trustworthy AI across mission-critical banking processes. As banks scale AI across underwriting, fraud detection, and compliance workflows, observability has emerged as a foundational capability for risk mitigation, transparency, and resilience.
In the report, Gartner defines AI observability in banking as:
“AI observability in banking refers to continuously monitoring, mitigating and analyzing AI models and AI systems that power critical banking operations. It helps detect and respond to performance degradation, model drift, bias emergence, operational failure and regulatory compliance risks. AI observability practices extend beyond traditional IT monitoring by specifically tracking real-time AI behaviors, inputs, outputs to improve decision accuracy and enhance trust in banking.”
This expanded oversight is increasingly essential as regulators demand greater accountability from AI systems. According to Gartner analyst Lopa Sinha,
“A mature AI observability practice helps build executive confidence in the AI portfolio by mitigating AI risk comprehensively.”
As Gartner notes:
“Without a systemic approach to monitor, manage and govern AI systems in real time, the compliance and model risk management (MRM) process would become prohibitive. AI observability empowers banks to scale AI safely across business processes within compliance and legal boundaries.”
We believe SUPERWISE’s inclusion in this year’s Hype Cycle™ signals growing industry recognition of its platform’s ability to deliver continuous monitoring, bias detection, and explainability throughout the AI lifecycle.
Russ Blattner, CEO of SUPERWISE, commented:
“We feel being named by Gartner® in the Hype Cycle™ for Generative AI in Banking is a powerful validation of our mission to make AI systems observable, auditable, and trustworthy. As AI becomes foundational to banking operations, observability is no longer optional—it’s essential for compliance, customer trust, and innovation.”
SUPERWISE’s platform is designed to meet the needs of complex, regulated environments, enabling banks to align with governance frameworks such as the OCC’s model risk guidance and the EU AI Act. By integrating observability into the AI stack, SUPERWISE helps institutions accelerate innovation while maintaining control and accountability.
