While most banks offer free withdrawals at their own automated teller machines others charge for the service.
ORDINARY Jamaicans face a labyrinth of banking fees that vary widely across institutions, with charges for basic services such as cash withdrawals, account maintenance, and digital transfers differing by as much as 1,000 per cent, a Jamaica Observer analysis of 2024 regulatory data shows.
At the heart of the issue are dormant account fees, levied by four of Jamaica’s eight major banks. National Commercial Bank (NCB) imposes the steepest penalty, charging customers $1,481 annually for inactive current accounts, while JMMB Bank adds $987 for dormant savings accounts. Smaller fees from Bank of Nova Scotia ($493) and First Global Bank ($190) contrast sharply with institutions like Citibank and CIBC Caribbean, which spare customers entirely from such charges.
The cost of accessing cash — a necessity for many in a cash-reliant economy — varies just as sharply. Withdrawing money from a savings account in-branch costs $148 at JN Bank, $109 at Sagicor Bank, and $65 at Bank of Nova Scotia. Five other banks, including Citibank and CIBC Caribbean, allow free in-branch withdrawals, underscoring a divide that disproportionately impacts those without digital access.
Automated teller machines (ATMs), often a lifeline for quick cash, come with their own pitfalls. While most banks offer free withdrawals at their own machines, JN Bank and Sagicor charge $19.75 and $17.77, respectively, for using their networks. Third-party ATM fees escalate dramatically: JN Bank slaps customers with a $148 charge per withdrawal — the highest in the sector — compared to Citibank and CIBC Caribbean, which levy nothing. Even checking a balance, a routine task, costs $19.75 at JN Bank and Sagicor, but is free elsewhere.
Digital banking, though touted as a cost-saver, reveals its own inconsistencies. Transfers between accounts at the same bank are free at five institutions, including CIBC Caribbean and JN Bank, but NCB charges $34. Sending money to third parties digitally ranges from $0 at CIBC Caribbean to $59 at Bank of Nova Scotia. Replacing a lost debit card, a common mishap, costs nothing at Citibank but soars to $2,961 at NCB — a crippling fee for households already stretched thin.
Credit card fees highlight a stark premium-budget divide. Citibank’s top-tier Visa card carries a $4,504 annual fee, while Bank of Nova Scotia offers a basic Visa for $1,500. Foreign drafts, essential for overseas transactions, cost $1,725 at Sagicor Bank but are free at CIBC Caribbean. Safety deposit boxes, relied on by small businesses, command a $13,680 annual fee at JN Bank, while Sagicor and Citibank provide them at no cost.
Penalties for financial missteps compound the burden. Sagicor Bank charges $7,403 for late loan payments — nearly triple the sector average — while CIBC Caribbean imposes no fee. Overdrafts, a common pressure point, cost $4,894 at NCB but are waived entirely at CIBC.
From the data, these disparities demand vigilance. Opting for banks like CIBC Caribbean — which waives fees for digital transfers, overdrafts, and third-party ATM use — can shield households from punitive charges. JN Bank appeals with free current accounts but penalises heavily for ATM use and safety boxes. Sagicor and NCB impose steep penalties for those at risk of late payments or inactivity.
