May 16, 2025
Banking

Nationwide down: Customers fume amid online banking issues | Personal Finance | Finance


Nationwide Building Society‘s online banking is reportedly having issues with customers claiming their money has seemingly vanished. Down Detector indicates that the problems started at around 5.30am, with a flurry of complaints surfacing over the next hour.

According to the outage tracking website, 83% of reported issues are related to funds Transfer, 9% to mobile banking and 8% to online banking, as of 8.06am.

One customer said: “Transferred money from natwest to nationwide this morning and it’s still not showing in my account, this is becoming a regular thing lately!!! And there website says no issues! ! Yeah OK…..” Another fumed: “Same with me. Moved £4,500. Vanished.”

Express.co.uk has approached Nationwide for comment via email.

This apparent service disruption emerges just after the banking giant revealed when its patrons can expect to receive £100 payments as part of its “Fairer Share” initiative.

In response to queries regarding the Fairer Share Payment for this year, a Nationwide spokesperson said “Nationwide’s Board will decide on a Fairer Share payment for 2025 and it will depend on our financial performance. The decision will be announced as part of our full year results May 29.”

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