NATIONWIDE is down, leaving customers unable to receive payments.
Customers began to report the issue last night, with some complaining that their payments are listed as pending in the mobile app.
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More than 200 users have logged the issue on Downdetector, which monitors the status of online services and reports outages in real time.
The building society has now confirmed the issue in a response to customers.
In a message on its website, it said: “Some incoming payments are delayed at the moment. Everything else is working normally.”
Nationwide said that it is working to get things back to normal as quickly as it can.
If you are waiting for an incoming payment then you do not need to do anything.
Nationwide said your payment is in a queue and will arrive as soon as possible.
Direct debits and standing orders are still working as normal.
This means you can continue to send money from your account as usual and move money between Nationwide accounts.
You can also use your cards online and in shops and log in to the building society’s internet bank and banking app.
Withdrawals from cash machines are also unaffected.
Customers have taken to social media website X, formerly Twitter, to voice their frustration at the outage.
One said: “When are we actually going to get our payments I’ve been waiting nearly an hour.”
Another said: “R payments delayed? I’m waiting on my pip to be paid in.”
A third said: “I think you ought to do some checks as issues are there. I have sent a payment through the fast payment system from my Barclays account and it hasn’t gotten to the Nationwide account I sent it to.
Can I claim compensation for bank outages?
IF you’ve been impacted by a bank outage, your right to some money back is usually based on how much the issue has affected you.
This is because banks don’t have a fixed compensation scheme for service disruption.
If you’re thinking about making a complaint, you’ll need to gather evidence about how you were disrupted.
Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.
If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.
You’ll also want to make note of any bank member you spoke to when trying to resolve the issue.
If you’re unhappy with how the bank dealt with your problem, you can contact the free Financial Ombudsman Service (FOS).
“it usually arrives in the Nationwide account in seconds.”
A Nationwide spokesperson said: “We apologise for the delays that customers have experienced today in receiving faster payments.
“This issue has now been resolved and all payments that had been queued have now been processed.
“All new inbound payments are also being processed as normal.”
Can I claim compensation for an outage?
Banks don’t have to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you.
To make a claim you need to present evidence of how the outage negatively affected you.
This could include any extra costs incurred, for example if you were charged for making a payment late.
You should make a note of when you were unable to access the services and the names of anyone you spoke to in the company while you were experiencing the outage.
You can usually find more details about how to complain to your bank on its website.
If your bank does not resolve your complaint then you can take up your case with the Financial Ombudsman Service (FOS).
How can I check if my bank is down?
THERE are a few different ways to find out if your bank is experiencing an outage.
Senior consumer reporter Olivia Marshall explains how you can check.
If you are trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding that your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.
Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories
