SINGAPORE – Some DBS and POSB customers could not log in to the banks’ digital banking services for over two hours on June 2 afternoon.
From around 2pm, users began reporting the disruption to both the app and website on Downdetector, a website that tracks service disruptions.
More than 1,735 reports in total were recorded for DBS and POSB services as at 3.40pm.
Several users also took to social media to highlight the disruption. In a comment on the latest post on DBS’ official Facebook page, dated May 30, one user wrote on June 2: “Sorry DBS my DBS application cannot be accessed, what is the problem now?”
Another Facebook user, who identified himself only as Willy, told The Straits Times that he could not log in from 2.50pm.
“I needed to make an urgent payment. So I used another bank to pay,” he said.
DBS said on its Facebook it is working to fully recover services.
Customers can meanwhile still perform transactions such as making payments via digibank Online, PayLah!, and DBS/POSB credit and debit cards, the bank added.
The bank previously faced a disruption of more than 12 hours on Oct 14, 2023, which affected its online and mobile services and physical card transactions.
It led the Monetary Authority of Singapore (MAS) to impose a six-month restriction on DBS’ non-essential banking activities. The restriction, implemented on Nov 1, 2023, was not extended beyond April 30, 2024.
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