Frustrated by unresolved banking and insurance issues, two Triad residents turn to local news for help—and get results.
GREENSBORO, N.C. — For Roger Johnson, a simple account check at the bank turned into a weeks-long headache.
“It’s unreal to have to go through 10 – 12 people at the bank and not get the issue resolved,” Johnson said.
Johnson had listed his three grandchildren on his bank account in case anything happened to him. But he later noticed something strange—one of the names listed wasn’t his grandchild.
“At the time, a new bank teller made a mistake,” he explained.
Despite repeated attempts to correct the error, it wasn’t until a final escalation that the bank finally responded.
“Finally, you (WFMY News 2) got a hold of someone who investigated and resolved the issue,” Johnson said, relieved.
He eventually received an email confirming the account correction:
“Dear Roger Johnson, thank you for contacting us. We’ve completed our research.”
To make amends, Johnson says the bank even issued what he called an “apology deposit.”
But financial frustrations weren’t limited to the banking world.
Kimberly and her husband were paying for critical illness insurance—until the insurance company claimed they hadn’t.
“They began cashing checks but said we weren’t making payments,” Kimberly recalled.
“Call after call after call—talk to these folks—and nothing changed.”
Despite proof of payment, their policy was on the verge of cancellation.
“They were telling me they’re getting ready to cancel the policy because you haven’t paid anything,” Kimberly said.
She filed a formal complaint with the Department of Insurance. Still no fix.
So, Kimberly contacted WFMY News 2, which got corporate representatives involved.
“That’s what it took—an upper-level person had the ability to investigate and look into things,” she said.
The payments were correctly applied, and the policy was kept active.
“We start over at zero. The policy’s in effect—good to go.”
Two people. Two problems. Both fixed—with a little persistence and a helping hand from WFMY News 2.
Need help with your own unresolved banking or insurance issue?
Consumers facing unresolved complaints are encouraged to file grievances directly with state oversight agencies or reach out to consumer advocacy groups. In North Carolina, the Department of Insurance can be contacted online or at 855-408-1212.
