Customers of BankFirst are experiencing widespread disruptions to online and mobile banking services following a nationwide outage impacting more than 1,000 financial institutions.BankFirst officials said the issue stems from a service disruption involving the bank’s core processing vendor, a third-party provider that handles transaction processing for a large number of banks across the U.S. The vendor has not yet released a public statement but is reportedly working to restore service.“As a result of this outage, you may receive an error message when attempting to log in to Online or Mobile Banking,” BankFirst said in a customer alert. “Account balances may not be updated, particularly for transactions that occurred on Monday, June 30.”Other affected services include month-end statements, ACH and wire transfers, and online functions like funds transfers and positive pay. The last fully processed transactions were recorded on Friday, June 27, according to the bank.BankFirst emphasized that resolving the issue remains its top priority. The bank apologized for the inconvenience and thanked customers for their patience.It is unclear how long the outage will last. Customers are encouraged to monitor the bank’s website and social media channels for updates.
Customers of BankFirst are experiencing widespread disruptions to online and mobile banking services following a nationwide outage impacting more than 1,000 financial institutions.
BankFirst officials said the issue stems from a service disruption involving the bank’s core processing vendor, a third-party provider that handles transaction processing for a large number of banks across the U.S. The vendor has not yet released a public statement but is reportedly working to restore service.
“As a result of this outage, you may receive an error message when attempting to log in to Online or Mobile Banking,” BankFirst said in a customer alert. “Account balances may not be updated, particularly for transactions that occurred on Monday, June 30.”
Other affected services include month-end statements, ACH and wire transfers, and online functions like funds transfers and positive pay. The last fully processed transactions were recorded on Friday, June 27, according to the bank.
BankFirst emphasized that resolving the issue remains its top priority. The bank apologized for the inconvenience and thanked customers for their patience.
It is unclear how long the outage will last. Customers are encouraged to monitor the bank’s website and social media channels for updates.
