THOUSANDS of HSBC customers are experiencing problems with its banking app.
More than 4,000 people have logged reports on outage monitor DownDetector.
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Some customers have reported being unable to see their bank balances.
Others say they’re unable to make payments and are unable to access their accounts.
One customer wrote on X: “Please help me. Urgent payment that needs to be made – when can i expect the app to be working again?”
Another wrote: “What’s up with the @HSBC_UK mobile business app?. None of us can access our account.”
A third said: “@HSBC_UK Your mobile app and online services are down, and online payments I make are being declined. What’s going on?”
A different person complained: “What’s going on with my mobile banking right now I was expecting money in I’m going on holiday and the app is having issues.”
HSBC has put out a statement on social media acknowledging the issue.
It said: “We understand some customers are having issues accessing banking services right now.
“We’re really sorry and are investigating as a matter of urgency.
“We will share an update as soon as possible.”
It appears the issue started just before 11am today.
Reports on Downdetector then peaked at about 11.30am.
