Equity Bank has announced that its digital banking services are currently experiencing intermittent downtime.
According to the bank, the temporary outage is affecting its Mobile App, online banking portal, *247# USSD service, and the EazzyBiz platform for businesses.
In a service notice issued on Friday, July 11, the bank confirmed that its technical team is working to restore normal service and asked customers to remain patient.
“Dear Member, we are experiencing an intermittent service downtime on our digital banking channels. Our technical team is working to resolve the issue as soon as possible. We appreciate your patience during this time,” part of the statement read.
The bank apologized for any inconvenience caused to customers while the technical issues are being resolved.
During the downtime, the bank also cautioned customers about attempted fraud, advising them to verify all calls using their official number only.
The lender also warned its customers not to respond to calls or messages requesting personal details.
“Please remember, Equity calls you from only ONE number, 0763 000 000. DO NOT engage with anyone asking for your personal banking details. Equity will never ask for your bank details, PIN, password, OTP or card information over the phone or via SMS,” the notice read.
The lender urged the customers to use their official websites and social media pages for updates and the expected time of service restoration.
